Shipping Policy

Effective Date: 18-2-2025

At Chrome Hearts US, we aim to make your shopping experience smooth and hassle-free. This Shipping Policy explains how we handle orders, delivery times, and shipping-related concerns.

If you have questions, please email us at support@us-chromeheart.shop.

1. Processing Time

  • Orders are processed within 7 business days (Monday to Friday, excluding holidays).
  • You will receive a confirmation email once your order is processed and shipped.

2. Shipping Methods and Costs

We offer the following shipping options for your convenience:

  • Free Shipping

Shipping costs will be calculated at checkout.

3. Delivery Times

Estimated delivery times vary depending on your location:

  • Free Shipping
  • At Weekend Delivery Days (12-15)
  • Business Day Delivery Days (7-9)

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or unforeseen circumstances.

4. International Shipping

We ship worldwide! However, international orders may be subject to:

  • Customs duties, taxes, or fees imposed by the destination country.
  • Delays due to customs clearance processes.

Customers are responsible for paying any additional charges.

5. Order Tracking

Once your order is shipped, we will send you a tracking number via email. You can use this to monitor your order’s status and estimated delivery date.

6. Undeliverable or Lost Packages

If a package is returned to us due to an incorrect address or failed delivery attempts:

  • We will contact you to confirm the address and arrange reshipment (additional shipping fees may apply).
  • If a package is lost, please contact us at support@us-chromeheart.shop, and we will work with the carrier to resolve the issue.

7. Damaged or Missing Items

If your order arrives damaged or with missing items, notify us within 7 days of delivery by emailing support@us-chromeheart.shop with:

  • Your order number.
  • Photos of the damaged items and packaging.

We will assist with replacements or refunds as needed.

8. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or certain remote areas. If your address falls within a restricted zone, we will contact you to discuss alternative arrangements.

9. Changes to Orders

If you need to make changes to your order (e.g., update the shipping address), contact us within 24 hours of placing the order at support@us-chromeheart.shop.

10. Contact Us

For any questions or concerns about shipping, feel free to reach out:

Brand Name: Chrome Hearts US
Email: support@us-chromeheart.shop

Address: 
4118 Alcazar Dr
Castle Rock Colorado 80109
United States