Refund and Returns Policy

Effective Date: 18-1-2025

At Chrome Hearts US, we strive to provide high-quality products and ensure your satisfaction. If you’re unhappy with your purchase, this Refund and Returns Policy outlines the return, exchange, and refund process.

If you have questions or need assistance, please email us at support@us-chromeheart.shop.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of the delivery date.
  • Items must be in original condition, unworn, unwashed, and with all original tags attached.
  • Certain items, such as sale items, gift cards, or personalized products, are non-returnable unless defective.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email support@us-chromeheart.shop with your order number, the reason for the return, and photos if applicable.
  2. Approval: Once approved, you will receive detailed return instructions.
  3. Ship the Item: Pack the item securely and use a trackable shipping method to send it to the address provided.

Return Address:
Chrome Hearts US
Address: 
915 N Mansfield Ave
Hollywood, CA 90038
United States

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once your return is received and inspected, we will notify you of the refund approval.

  • Approved refunds will be processed to your original payment method within 5-7 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

If you’d like to exchange an item:

  1. Contact us at support@us-chromeheart.shop to confirm the availability of your desired product.
  2. Follow the same return process for the original item.
  3. Once we receive the returned item, we will ship the replacement.

Note: Exchanges are subject to stock availability.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@us-chromeheart.shop with:

  • Your order number.
  • Photos of the item and packaging.

We will arrange a replacement or refund at no extra cost.

6. Non-Returnable Items

The following items are non-returnable unless faulty:

  • Items marked as final sale.
  • Gift cards.
  • Customized or personalized products.
  • Items on Discount

7. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please:

  1. Check your bank account.
  2. Contact your credit card provider or bank (processing times may vary).
  3. If you still have issues, email us at support@us-chromeheart.shop, and we’ll help resolve it.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, contact us:

Chrome Hearts US
Email: support@us-chromeheart.shop

Address: 
915 N Mansfield Ave
Hollywood, CA 90038
United States