Frequently Asked Questions (FAQs)

Welcome to our Frequently Asked Questions (FAQs) page! Here, you’ll find answers to some of the most common questions regarding our products, services, shipping, payments, and more. If you don’t find what you’re looking for, feel free to contact us at support@us-chromeheart.shop.

1. What products do you sell?

At Chrome Hearts US, we offer a variety of luxury clothing and accessories, including hoodies, shirts, pants, jackets, jewelry, and more. All of our products are made with high-quality materials and are designed to bring you a premium experience.

2. How can I place an order?

Placing an order is simple:

  1. Browse our products and select your desired items.
  2. Add them to your shopping cart.
  3. Review your cart and proceed to checkout.
  4. Enter your shipping and payment details.
  5. Confirm your order and make the payment.
    Once your order is placed, you’ll receive a confirmation email with your order details.

3. Do you ship internationally?

Yes! We offer international shipping to most countries. Shipping fees and delivery times vary based on your location. For more details, please refer to our Shipping Policy.

4. How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you select. Typically, domestic orders take between 5-7 business days, and international orders may take longer. You will receive tracking information once your order has shipped.

5. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards (Visa Debit, MasterCard Debit)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

For more details, please check our Payment Options page.

6. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.

7. Can I modify or cancel my order after placing it?

Unfortunately, once your order is placed, we are unable to modify or cancel it. However, you can reach out to us as soon as possible, and we will do our best to assist you.

8. How can I return or exchange my order?

We offer returns and exchanges on eligible items as per our Refund and Returns Policy. Please ensure that the items are in their original, unused condition, and contact us within 7 days of receiving your order for further instructions.

9. How do I know if a product is authentic?

All products sold on chromhearts.us are 100% authentic and sourced directly from Chrome Hearts US. We ensure that all our items meet the highest standards of quality and authenticity.

10. What if my product is damaged or defective?

If you receive a damaged or defective product, please contact us immediately at support@us-chromeheart.shop. We will assist you with returns or exchanges according to our Refund and Returns Policy.

11. Do you offer gift cards?

At this time, we do not offer gift cards. We will notify our customers if this service becomes available in the future.

12. How can I contact customer service?

You can contact our customer service team via email at support@us-chromeheart.shop. We are here to assist you with any questions or issues you may have.

13. Are your products made of high-quality materials?

Yes, all of our products are crafted with the finest materials to ensure durability, comfort, and style. We work hard to provide the best quality clothing and accessories to our customers.

14. Can I change my shipping address after placing my order?

If you need to update your shipping address, please contact us immediately at support@us-chromeheart.shop. We will try to make changes before your order is shipped.

15. Do you offer any discounts or promotions?

We occasionally offer promotions and discounts to our customers. Be sure to subscribe to our newsletter to stay updated on our latest offers and sales.