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Refund policy

This return policy is valid for the United States.

You have the right to return 14 days after the order has been received.

The products can easily be returned.

There is no Restocking and shipping fee for the Returns. This applies both in the case of dissatisfied products as well as a defect-received product. With most packages the return labels are in the box, if this is not the case send us an email at sales@us-chromeheart.shop

and we will send them digitally. You can then print them and add them to the return package.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.

*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 0 to 5 Days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

Please ship returns to the following address:

3713 Wyckliffe Pkwy, Toledo, OH 43613, United States.                                      OH 43613, United States

Phone: +1 (646) 307-1731

Payments back into your account are usually credited within 0 to 5 business days by credit card companies. You may need to wait for 2 or 3 billing cycles for the refund to appear on your printed credit card statement. Consult the company that issued your credit card.

Upon receiving the tracking number of your return, please provide us with your order number along with the tracking number provided by your mail carrier.

FAQ’s:

Do we accept returns from The United States?

>> Yes, we accept returns within 14 days after the order has been received.

Do you accept returns from these countries?

>> Yes, we accept returns

How can customers return your products?

>> Customers can return their orders by mail and In-store.

How do customers get the return label?

>> Customers can get a return label through download/print.

How to return an order for customer Remorse.

>> Download/print

What product conditions are allowed to be returned?

>> New

What are the restocking fees?

>> No restocking fees

How much do customers pay for returns?

>> No Cost

What are the return costs for customer’s remorse?

>>  No Cost

Contact Us

Phone: +1 (646) 307-1731
Email: sales@us-chromeheart.shop
Address: 915 N Mansfield Ave, Hollywood, CA 90038, United States.

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