Cancellation and Exchange Policy

At Chrome Hearts Official, we value your satisfaction and aim to provide a seamless shopping experience. This policy outlines how you can cancel your order or request an exchange.

For further assistance, please email us at support@us-chromeheart.shop.

1. Order Cancellation

1.1 Cancelling Before Shipment

  • You can cancel your order within 24 hours of placing it by emailing support@us-chromeheart.shop with your order number and cancellation request.
  • If the order has not been shipped, we will process your cancellation and issue a full refund within 5-7 business days.

1.2 Cancelling After Shipment

  • Once an order is shipped, it cannot be cancelled. However, you can return the item after delivery following our Refund and Returns Policy.

2. Exchange Policy

2.1 Eligibility for Exchanges

We offer exchanges for the following cases:

  • The product is the wrong size.
  • You received the wrong item.
  • The item is defective or damaged upon arrival.

Exchanges are subject to the following conditions:

  • Items must be in original condition, unworn, unwashed, and with all original tags attached.
  • Exchange requests must be made within 7 days of delivery.

2.2 Exchange Process

  1. Contact Us: Email support@us-chromeheart.shop with your order number, reason for exchange, and photos (if applicable).
  2. Approval: Once approved, you will receive instructions for returning the item.
  3. Ship the Item: Return the item using a trackable shipping method to the address provided.
  4. Receive the Replacement: Once we receive and inspect the returned item, we will ship the replacement.

Note:

  • Customers are responsible for return shipping costs unless the exchange is due to our error (e.g., wrong or defective item).
  • Exchanges are subject to stock availability. If the requested item is out of stock, we will issue a refund instead.

3. Items Not Eligible for Exchanges:

The following items cannot be exchanged:

  • Sale items marked as final sale.
  • Customized or personalized products.
  • Gift cards.
  • Items on Discount

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery by emailing support@us-chromeheart.shop with:

  • Your order number.
  • Photos of the item and packaging.

We will process the exchange at no additional cost.

5. Contact Us

For any questions or concerns about cancellations or exchanges, feel free to reach out:

Chrome Hearts US
Email: support@us-chromeheart.shop

Address: 
915 N Mansfield Ave
Hollywood, CA 90038
United States